Canine Couple Privacy Notice
Last updated: 30 December 2025
Our contact details
Name: Debbie Griffiths
E-mail: caninecouple@outlook.com
1. The type of information we collect
Canine Couple (‘We’) currently collect and process the following information, from the following sources:
1.1 Personal information: we capture and process your Name, Contact Details (including email, phone, address), your Pet’s Details plus Emergency Contact, Veterinary Details and Insurance Company. We may also require a Key and/or Code to access your home and collect or sit with your pet.
1.2 Personal identifiers and images: we take electronic photographic imagery of your dog(s) while they are in our care.
1.3 Website cookies: Our website caninecouple.co.uk temporarily redirects to https://dgwalkies.co.uk where we use cookies to provide us with statistical data by tracking visits to and clicks on our website sections and pages. When you visit the site, you will be asked to choose whether to Accept or Decline tracking cookies before proceeding. Clicking on links to our social media accounts requires you to accept the terms of those sites. We accept no responsibility for the content and terms of third party sites linked to our site.
2. How we get the personal information and why we have it
Most of the personal information we process is provided to us directly by you for one of the following reasons:
2.1 Enquiries: we require information about you and your pet to provide you with tailored information about our services; to set up a Meet and Greet and/or to enter into a service contract.
2.2 We capture your Name and Email Address when you make an enquiry via the Contact Me form on our website. This website function is provided by a third party and is subject to the terms and privacy policy listed.
2.3 When you contact us via phone call, WhatsApp or email, you directly disclose your Contact Details, unless you choose to withhold them. We will not respond to anonymous enquiries, so at least one contact detail is required.
2.4 Service contracts: to enable us to safely provide insured dog walking and/or pet sitting services in your home and/or to care for your pet in an emergency, we require additional information. You will be asked to provide this information directly to us via a form - on paper or electronically.
2.5 Photos and videos: we may take photos and videos of your dog(s) whilst they are in our care, both in your home/garden as well as outside on walks. Images are recorded on PIN/fingerprint protected mobiles and may include location and time data. The images are shared directly with clients via WhatsApp, MMS and/or email to give you a photographic update on the status of your pet and/or your home. With your permission, we may use the images for our social media and digital marketing.
We also receive personal information indirectly, from the following sources:
2.6 Social Media platforms: we are present on various social media platforms (including, but not limited to Google, Facebook and Instagram) which enable you to find and make contact with us. When you contact us via a social media platform, the information we can access or capture will depend on the Privacy Settings you have set for your Profile/Account.
2.7 We do not pass on your personal or identifying information to third parties, except in an emergency while your pet is in our care and we need to contact a vet.
2.8 Under the UK General Data Protection Regulation (UK GDPR), the lawful basis we rely on for processing this information is a Legitimate Interest.
3. How we store your personal information
Your information is securely stored.
3.1 We keep electronic copies of enquirieson password/PIN and Norton-protected devices to provide you with information about our services, to arrange a Meet and Greet and to set up a service contract.
3.2 We keep paper copies of contractsin our home office whilst we are carrying out services with you. We also scan and store the information electronically on password/PIN protected devices and upload these to our secure Google and Microsoft Cloud accounts. We shred hard copies once the contract has been terminated.
3.3 We use Zoho accounting software and keep electronic records of financial transactions for at least six years for tax and accounting purposes.
3.4 Any Keys given to us as part of a contract are kept on the person when performing our pet care services and are stored on our premises in a secure, locked keysafe at all other times. No address details are kept on the fobs. Security codes for keysafe locations at your property are kept electronically on PIN protected devices. Keys are returned after the service contract terminates.
4. Your data protection rights
Under UK data protection law, you have rights including:
· Your right of access - You have the right to ask us for copies of your personal information.
· Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
· Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.
· Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.
· Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.
· Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you. Please contact us at caninecouple@outlook.com if you wish to make a request.
5. How to complain
If you have any concerns about our use of your personal information, you can contact us at caninecouple@outlook.com or call Debbie Griffiths on 07720 692357.
You can also complain to the ICO if you are unhappy with how we have used your data. The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk